Communication Standards
Strietman values respectful, professional, and well-considered communication across all interactions, whether from existing clients, prospective clients, or others engaging with our team. These interactions may occur via email, or other channels, and are part of how we uphold the quality and integrity of our work.
This policy below outlines our expectations for such interactions and applies to all individuals contacting Strietman.
We may be unable to support inquiries that involve:
Use of aggressive, entitled, sarcastic, or otherwise inappropriate language.
Requests for services not offered by Strietman, including but not limited to discounts, customisation, or support for third-party accessories or modifications.
Attempts to bypass stated policies or undermine the decision-making of our team.
Repetitive, speculative, or unreasonable contact that disregards published information.
Our commitment to you:
All Strietman team members aim to:
Respond to relevant and appropriate inquiries with clarity and professionalism.
Communicate transparently about what we offer, and what we do not.
Handle your personal data in accordance with our Privacy Policy.
Maintain clear boundaries so that our time and attention remain focused on our work.
Strietman reserves the right to decline support, cancel current or future orders, or refuse further communication in the event that these standards are not upheld.Strietman reserves the right to decline support, cancel current or future orders, or refuse further communication in the event that these standards are not upheld.
General Terms
This policy is governed by Dutch law. For additional information regarding your rights and obligations, please consult our Terms and Conditions or contact Strietman at customercare@strietman.net.