General Terms and Conditions

1. Definitions

"Agreement": Every written agreement between Strietman and a Client, including these Terms and any amendment thereto.

"Client", "You", or "Your": Any natural or legal person entering an Agreement with Strietman, or with whom Strietman is negotiating about the conclusion of an Agreement.

“Order”: any order issued by a Client to Strietman in any form whatsoever;

"Products": Goods subject to an Agreement.

"Services": Services provided by Strietman relating directly to the Products.

"Strietman", "We", or "Us": Strietman Espresso Machines BV, Nijverheidslaan 11, 1382 LE Weesp, registered with the Dutch Chamber of Commerce under number 96563605.

"Strietman Studio": Strietman's physical location at the above address.

2. Applicability

These Terms apply to all Agreements, Products, and Services provided by Strietman. The client's terms and conditions are explicitly rejected.

For EU/EEA Consumers: where any provision in these Terms conflicts with mandatory EU/EEA consumer law, mandatory consumer law prevails to the extent of that conflict.

3. Offers and Agreements

Offers made by Strietman are non-binding invitations to place an Order. An Agreement is formed only after Strietman’s explicit written acceptance or execution of an Order. By placing an Order, the Client expressly acknowledges having read, understood, and accepted these Terms and Conditions.

Strietman retains the right to cancel an Order before delivery, reimbursing any advance payments minus bank fees already made by the Client.

Clarification for EU/EEA. Any payment processing or bank fees will be handled in accordance with mandatory applicable law and the policies of the payment provider.

4. Product Information and Quality Acceptance

Products are delivered in conformity with the Agreement and applicable statutory conformity requirements. Clients must inspect products immediately upon receipt and notify Strietman in writing at customercare@strietman.net promptly if defects or discrepancies are identified. For visible transport damage, please notify us within 3 calendar days of delivery so we can file a carrier claim where applicable. This request does not limit any statutory rights.

All Products undergo extensive quality control checks prior to shipment, confirming their proper functionality and adherence to specified quality standards.

Minor cosmetic differences or deviations that do not affect Product functionality, such as minor surface scratches on both polished and unpolished steel components, and finish characteristics inherent to materials and manufacturing processes, may occur. Such characteristics are not, by themselves, evidence of a functional defect. If You believe a cosmetic issue exceeds reasonable expectations for the Product, notify Strietman promptly with clear photos, and Strietman will assess and propose an appropriate remedy in line with applicable law, such as repair, replacement, a price adjustment, or a return where applicable.

5. Pricing and Payment

All prices are listed in EUR, exclusive of VAT, import duties, taxes, customs fees, shipping, handling, and other related charges. Any such charges, including but not limited to customs duties, VAT, import taxes, and clearance fees, are not included in the purchase price and are entirely the Client’s responsibility. These charges are determined by the destination country and are not collected, reimbursed, or controlled by Strietman. Strietman reserves the right to adjust prices due to external factors such as currency fluctuations or changes in import/export costs. Incoterms. Unless expressly agreed otherwise in writing, all deliveries are performed under Incoterms® 2020 DAP (Delivered At Place) to the Client’s address. All import VAT, duties, brokerage and customs clearance fees at destination are the Client’s sole responsibility. Strietman does not advise on, estimate, collect, or reimburse such charges.

Clarification for EU/EEA deliveries: where Strietman charges VAT at checkout and no importation takes place at destination, the above import-related charges do not apply.

6. Delivery

Delivery dates provided by Strietman are indicative estimates and are not binding. Strietman may deliver Orders partially. Clients shall not be entitled to claim any compensation in the event of an overdue delivery period. Clients are entitled to cancel an Order if delays significantly exceed reasonable timelines, exceeding the communicated delivery date by more than 90 calendar days.

Risk transfers to the Client at the moment of delivery, including during international transit and customs clearance. Strietman is not responsible for delays, inspections, or costs incurred due to customs procedures in the destination country. Failure by the Client to respond to customs notifications, provide required documentation, or accept delivery, for any reason including refusal to pay duties or taxes, is considered a breach of responsibility. Any resulting costs, including return shipping, storage, or destruction of goods, will be borne by the Client and will not be refunded.

For EU/EEA Consumers: risk of loss or damage remains with Strietman until You (or a third party designated by You, other than the carrier) take physical possession of the goods, in accordance with mandatory consumer law.

7. Refund and Return Policy

Eligibility for Return
Clients have the right to withdraw from their purchase within 14 (fourteen) calendar days from the date of receipt.This right applies unless an exception under applicable law applies (for example, goods made to the Client’s specifications or clearly personalised, where applicable). Accessories, replacement parts, and service kits follow the same rules, unless an exception under applicable law applies. For orders delivered in separate shipments, the return period begins from the receipt of the last item.

Order Cancellation (Before Shipment)
Clients may request to cancel their order before shipment. Where a statutory right of withdrawal applies, a cancellation request will be handled as an exercise of that right. Where no statutory withdrawal right applies, cancellation is only possible upon Strietman’s written acceptance, and Strietman may deduct a restocking fee to cover production and administrative costs, payment processing fees charged to Strietman, to the extent permitted by applicable law. Accessories, parts, service kits, and custom orders may be non-cancellable once confirmed where this has been communicated at the time of purchase and is permitted by applicable law. All cancellation requests must be submitted in writing to customercare@strietman.net. Cancellation is only valid after written confirmation from Strietman.

Condition of Returned Products
Products must be returned with all original components and protected for transport. You may handle the Product only to the extent necessary to establish the nature, characteristics, and functioning of the Product, similar to how You would in a physical retail setting. Products showing signs of use or damage beyond such necessary inspection are eligible for a refund subject to a deduction for diminished value where permitted by applicable law. Clients must inspect Products immediately upon receipt and report visible defects or discrepancies promptly to customercare@strietman.net. Returns must be shipped in the original packaging or suitable packaging provided by Strietman.

Liability and Diminished Value
Clients are responsible for diminished value resulting from handling beyond necessary inspection to determine product functionality. Strietman reserves the right to deduct any loss of value from the refund to the extent permitted by applicable law and supported by a reasonable assessment.

Defective or Incorrect Products
If a Product is defective or incorrect, Clients must contact Strietman at customercare@strietman.net promptly after discovery to arrange a resolution, such as replacement, repair, or refund, in accordance with applicable law. For verified defective or incorrect Products, Strietman will cover reasonable return shipping costs or provide a shipping label, unless applicable law requires another approach.

Return Process
To initiate a return, notify Strietman at customercare@strietman.net within the 14-day withdrawal period. Strietman will confirm and provide return instructions. Products must be returned within 14 calendar days of notification. All return shipping costs are the Client’s responsibility.

Refund Procedure
After satisfactory inspection, Strietman will refund the original purchase price minus applicable bank transaction fees, a 25% restocking fee, and shipping costs within 14 calendar days. Refunds will be made via the original payment method unless agreed otherwise. Strietman may withhold refunds until returned Products are verified.

EU/EEA Consumers: refunds, timelines, and any deductions are handled in accordance with mandatory consumer law. For these customers Strietman does not apply the standard restocking fee for statutory withdrawal refunds. Any deductions are limited to diminished value (where applicable) and direct costs permitted under applicable law.

Refused or Unclaimed Deliveries
If a delivery is refused, unclaimed, or cannot be completed due to the Client’s failure to provide necessary customs documentation or to be available to accept the shipment, the Client remains fully responsible for all associated costs. This includes but is not limited to return shipping, storage, customs penalties, and original outbound shipping.
These costs will be deducted from any potential reimbursement if applicable. to the extent permitted by applicable law and limited to demonstrable costs incurred. In cases where the product is returned damaged or undeliverable, no refund will be issued to the extent permitted by applicable law and based on a reasonable assessment of diminished value.

8. Retention of Title

Ownership of Products remains with Strietman until complete payment has been received. Clients are prohibited from selling, pledging, or otherwise encumbering Products not fully paid for.

9. Inspection and Complaints

Clients must inspect Products upon receipt. Complaints must be reported in writing promptly after discovery. For visible transport damage, please notify us within 3 calendar days of delivery so we can file a carrier claim where applicable. This request does not limit any statutory rights. Prior written consent from Strietman is required for returning Products. Verified defective Products' return shipping costs will be covered by Strietman as described in these Terms and in accordance with applicable law.

10. Warranty

Strietman provides a 1-year warranty on espresso machines sold by Strietman against manufacturing defects, covering only materials and parts. This warranty is valid only for the original purchaser and is not transferable. Proof of original purchase is required to claim warranty service.

This warranty excludes damage from normal wear and tear, improper use, unauthorized modifications, third-party designed modifications or add-ons (such as baskets, bases, or accessories not supplied by Strietman), and consequential damages. Any alterations, installations, or modifications by unauthorized third parties will automatically void this warranty.

EU/EEA Consumers: this is a commercial warranty and does not affect any statutory rights, including the EU/EEA legal guarantee of conformity under applicable law.

11. Other Obligations and Responsibilities of the Client

The Client is required to provide all information necessary for Strietman to perform its obligations under the Agreement in a timely, accurate, and complete manner. Strietman shall not be liable for any delay or failure resulting from inaccurate, incomplete, or delayed information provided by the Client.

The Client shall not remove, obscure, or alter any trademarks, logos, serial numbers, or identifying marks on the Products or accompanying documentation. All intellectual property rights remain the exclusive property of Strietman.

The Client shall not copy, modify, reverse engineer, decompile, disassemble, or otherwise tamper with the Product, its components, or any associated services. Any unauthorized alterations or modifications shall void all warranties and may constitute an infringement of intellectual property rights.

12. Liability

Strietman's liability is limited to amounts covered by its liability insurance or, if uninsured, a maximum of €10,000 to the extent permitted by applicable law. Nothing in these Terms limits or excludes liability for death or personal injury, fraud, wilful misconduct, gross negligence, or any other liability that cannot be limited or excluded under applicable law. Strietman disclaims liability for third-party failures and is not responsible for damages arising from employee errors, omissions, or negligence unless attributable to intentional misconduct or gross negligence by Strietman's management. Strietman disclaims liability for inaccuracies on its website or third-party content accessible through its site.

Strietman shall not be liable for any financial or operational consequences resulting from incorrect handling of customs documentation, VAT obligations, or import regulations by the Client or by any third-party carrier, broker, or customs agency. It is the Client’s sole responsibility to ensure compliance with all applicable import laws and to provide any required information to authorities in a timely manner.

In the event that Strietman involves third parties, Strietman shall not accept any liability whatsoever for failure to perform on the part of such third party except to the extent for failure to perform on the part of Strietman itself. If the Client brings legal action directly against a third party, the Client shall indemnify Strietman against any claims by such third party in connection with such claim as well as against all expenses to be incurred by Strietman.

All rights of legal action and other powers of the Client towards Strietman in connection with the Products delivered by Strietman shall lapse upon expiry of a term as determined by the applicable statutory limitation periods under applicable law.

13. Force Majeure

Strietman shall not be liable for delays or failures resulting from circumstances beyond its reasonable control. Either party may terminate the Agreement if such circumstances persist for more than one month. In the event of force majeure of Strietman, Client is not entitled to any compensation or damages, not even if Strietman would enjoy any benefit as a result of such force majeure.

Force majeure on the part of Strietman is to be understood as a case of overmacht as mentioned in article 6:75 Dutch Civil Code, and furthermore any circumstance beyond the control of Strietman hindering the fulfilment of its obligations towards Client entirely or in part or because of which Strietman cannot be expected in all fairness to fulfil its obligations, regardless whether such circumstance could have been foreseen at the time when the Agreement was concluded. Such circumstances include but are not limited to fires, acts of terrorism, strikes and lockouts, the outbreak and/or spread of viruses and/or diseases, pandemic-related supply chain disruptions, stagnation or other production problems suffered by Strietman or its suppliers, delays or interruptions in international transportation or customs clearance, or problems in the transportation provided by Strietman or any third parties, any government measures, as well as the inability to obtain any permit or licence from any governmental body.

13. Termination

Strietman reserves the right to immediately suspend or terminate Agreements without prior notice if the Client breaches obligations or faces insolvency. Upon termination, all outstanding amounts owed to Strietman become immediately payable.

14. Assignment

Strietman may assign its rights and obligations under any Agreement without restriction. Clients must obtain prior written consent from Strietman before assigning their rights and obligations.

15. Communication Standards

Strietman values respectful, professional, and well-considered communication across all interactions, whether from existing clients, prospective clients, or others engaging with our team. These interactions may occur via email, or other channels, and are part of how we uphold the quality and integrity of our work.

This policy below outlines our expectations for such interactions and applies to all individuals contacting Strietman.

How to reach us effectively:
First, explore our comprehensive FAQ, Care and product information pages, most questions have detailed answers there.
Please ensure your inquiry directly relates to our products or a specific order you've placed.
Communicate clearly and respectfully.

We may be unable to support inquiries that involve:
Use of aggressive, entitled, sarcastic, or otherwise inappropriate language.
Requests for services not offered by Strietman, including but not limited to discounts, customisation, or support for third-party accessories or modifications.
Attempts to bypass stated policies or undermine the decision-making of our team.
Repetitive, speculative, or unreasonable contact that disregards published information.

Our commitment to you:
All Strietman team members aim to:
Respond to relevant and appropriate inquiries with clarity and professionalism.
Communicate transparently about what we offer, and what we do not.
Handle your personal data in accordance with our Privacy Policy.
Maintain clear boundaries so that our time and attention remain focused on our work.

Strietman reserves the right to decline support, cancel current or future orders, or refuse further communication in the event that these standards are not upheld.

16. Privacy

Personal data processing by Strietman is governed by its Privacy Policy.

17. Governing Law and Disputes

Dutch law governs these Terms and all Agreements without prejudice to any mandatory statutory protections that apply under applicable law. Any disputes arising from the Agreement or these Terms shall be brought before the competent court in the Netherlands, without prejudice to any mandatory rules on jurisdiction that apply under applicable law.

The applicability of the Uniform Law on the International Sale of Movable Property, the Uniform Law on the Formation of International Contracts for the Sale of Goods as well as the Vienna Convention on the Sale of goods is excluded.

18. Conversion

If and insofar as any provision of these Terms cannot be invoked due to any imperative rule of law, the unfair character of these Terms or grounds of reasonableness and fairness, the provision concerned, as far as contents and essence are concerned, shall in all events have a corresponding meaning to such an extent that the provision concerned may indeed be rightfully invoked.

19. Severability

If any term or provision of the Agreement, including in these Terms is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

20. Amendment of Terms

Unless otherwise provided herein, these Terms may be amended on the part of Strietman by notification to Client. Except as otherwise provided herein or therein, the amended Terms shall apply to all new Agreements as of the day of notification as well as to all current Agreements if and insofar as these are to be carried out after the day of notification. With respect to any websites referred to in these Terms we may revise and update such sites from time to time in our sole discretion. Unless otherwise provided in such websites, all changes are effective immediately when we post them, and apply to all access to and use of the applicable website thereafter. Unless otherwise provided in the website, Your continued use of the website following the posting of revised terms means that you accept and agree to the changes. You are expected to check applicable websites from time to time so You are aware of any changes, as they are binding on You.

Disclaimer

We take great care to provide visitors to our site with up to date, correct and comprehensive information. However, inaccuracies can still occur. Strietman is not liable for any damage resulting from visiting this site or for damages resulting from alteration, inaccuracy or omission in the information provided, including technical failures.

Neither does Strietman give any guarantees regarding the content of third party websites that are accessible through hyperlinks or other links on our website and accepts no liability with regards to these websites.

The copyright on the content, the images, the design and the programming of this website belongs to Strietman.